Mathew, Jaimon
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Activity overview
Latest activity by Mathew, Jaimon-
Mathew, Jaimon created an article,
ChemDraw: Preventing B(pin) Label Flipping in ChemDraw
Issue: When a structure containing the B(pin) group is rotated or flipped in ChemDraw, the label may change from (pin)B- to B(pin)-. Workaround 1. Create a Custom Nickname Go to Structure > Create ...
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Mathew, Jaimon created an article,
ChemDraw: Activation process triggers BSOD (Bug Check 0x20001 – HYPERVISOR_ERROR) on Windows 11 25H2
Q: What is the issue?Running the ChemDraw activation script on certain Windows 11 25H2 systems may trigger a BSOD with:“Bug Check 0x20001 – HYPERVISOR_ERROR"Q: Which systems are affected?Confirmed ...
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Mathew, Jaimon created an article,
ChemDraw: Installation fails due to Windows Installer running in background
Details:-Some users may experience repeated installation failures of ChemDraw on Windows 11, even when:They have administrator privileges, andAntivirus software has been disabled.Root CauseIn certa...
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Mathew, Jaimon created an article,
Chem3D: Incorrect 3D model is generated in Chem3D 22.2x
Updated: 03 October,2026In Chem3D v.22.x, 1H-indole (on the right as seen in the screenshot below) as well as other compounds/molecules, are displayed incorrectly when the 3D model is generated. In...
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Mathew, Jaimon created an article,
Customer Service: Can I unsubscribe from notification emails for ChemDraw, ChemOffice, Signals Notebook, and Spotfire hotfixes/updates
Updated: 01 October,2026Unsubscribe from Product notifications related to hotfixes and updates.For example: There is no option to unsubscribe from these emails. If you have an account for the downl...
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Mathew, Jaimon created an article,
ChemDraw: The Analysis Window in ChemDraw is not visible on any of the connected screens
Updated: 03 October,2026If the Analysis Window in ChemDraw is not visible on any of your screens, you can try resetting its position by following these steps:Please do not use this process unless y...
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Mathew, Jaimon created an article,
ChemDraw: Users can’t send ChemDraw files via their company's outlook email
Updated: 03 October,2026Users can’t send ChemDraw files via their company's outlook email?ChemDraw files cannot be sent via company Outlook email directly, and need to be put in a zip file first. A...
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Mathew, Jaimon created an article,
How to transfer Spotfire Personal Subscription license from one computer to another?
Keywords: Spotfire, Personal subscription license, transfer Details: Simply follow the URL in the order fulfillment email if you have already activated the license. When you click the link, it s...
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Mathew, Jaimon created an article,
Customer Service: How can a ChemDraw account administrator view the exact number of licenses currently in use
Updated: 25 September, 2026The ChemDraw account administrators can view the number of licenses currently in use by following the steps below. Log in to the Download Center portal: 👉 https://revvity...
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Mathew, Jaimon created an article,
Customer Service: "User already exists" error while adding new users to the download center portal.
The license admin is not able to add user/s to the download center portal. They keep getting the error that the user already exists.This is due to the fact that the user already has a trial account...