Why do I receive an error on Signals Notebook Spotfire Opener package when opening DXP after upgrading to Signals VitroVivo 3.2.0?
Keywords: SNB, Signals Notebook, upgrade, Signals VitroVivo, SVV, Signals Notebook Spotfire opener
Details:
After upgrading our system to Tibco Spotfire 12.01 and VitroVivo 3.2.0, we get the following error:
ERROR;2022-11-08T09:29:53,107-05:00;2022-11-08 14:29:53,107;e9129d92-3f80-4ebc-872b-46e9fe99784e;0809227a34EohH;59;;;Spotfire.Dxp.Worker.Services.Web.ServiceBase+GlobalErrorHandler;"A call to a node web service failed. Worker error id: d2a1b4dd278f46d2b9cbfc8f903d53ca.
Exception has been thrown by the target of an invocation. System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Spotfire.Dxp.Internal.Utilities.ApplicationSetupException: Failed to initialize extension. ---> System.ComponentModel.Win32Exception: Access is denied
at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
at System.Diagnostics.NtProcessManager.GetModuleInfos(Int32 processId, Boolean firstModuleOnly)
at System.Diagnostics.NtProcessManager.GetFirstModuleInfo(Int32 processId)
at System.Diagnostics.Process.get_MainModule()
at PerkinElmer.SignalsNotebook.Spotfire.Extension.OpenerAddIn.OnAnalysisServicesRegistered(ServiceProvider serviceProvider)
There is a package that was installed with our VitroVivo 3.2 called
Signals Notebook Spotfire Opener. This package is needed for customers who use Signals Notebook.
Signals Notebook Spotfire Opener was installed for those who use Signals Notebook and for those who do not use Signals Notebook. This package should be removed if customers receive an error like the one above, if they do not have or use Signals Notebook. Once it is removed, the error will no longer appear.
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