Customer Service: Activation error SSL peer certificate or SSH remote key was not OK error

When activating ChemDraw, the following error message appears:
“Error talking to server..... Generic communications error” SSL peer certificate or SSH remote key was not OK error”

Solution:

The third-party vendor, Revenera, - hosting our Download Center and ChemDraw activation changed their SSL certificate issuer to AWS on February 4, 2025.  If you have the old certificate installed on your machine, then you will get this error message during online activation.

To fix the problem, you need to update with the new certificates.  The certificate is attached at the end of this article or you can download the NEW Certificates from: FlexNet Operations SSL Certificates

You can download the NEW Certificates below

• Download certificates and extract the contents

• You will find the following four Certificates

  

We suggest installing the certificates: 1,2,4 (skip 3) in the following way

• Run: certmgr.msc
• Navigate to: Trusted Root Certification Authorities > Certificates
  Then for each certificates (1, 2 and 4):
• Right click on: 'Certificates' > All Tasks > Import...
• Press: Next
• Press: Browse... and browse to the certificate and select it, press: Open
• Press: Next
• Press: Next (which defaults to 'Place all certificates...' with: Trusted Root Certification Authorities)
• Press: Finish
• Press: Yes on the Security Warning
• Press: OK to dismiss "The import was successful."
• Repeat remaining Certificates.