Signals ChemDraw: A blank screen appears after I authenticate with my credentials for Signals ChemDraw and try to launch the application

A blank screen appears after I authenticate with my credentials for Signals ChemDraw and try to launch the application.

To resolve this issue, follow these steps:

 

1. Uninstall ChemDraw and ChemDraw Applications using the Programs and Features option in your Control Panel.

2. Click Start and enter "Regedit".  When the Registry editor appears, right-click on it and select "Run as Administrator (Or More > Run as Administrator).

3. Open Computer\HKEY_CLASSES_ROOT\com.revvity.chemdraw

Note:  The entries are in alphabetical order.  Skip the ones that start with a period (".") and go to the ones that start with the letter "C"

4. Right-Click the "com.revvity.chemdraw" folder and delete it.

5. Reinstall ChemDraw and test again.

If the issue continues, please check the following settings on your browser:

For Chrome:

1.  Open Chrome, and in the address bar, enter "chrome://settings/content/notifications" (without the quotes) and hit enter.
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2.  Go to "Allowed to send notifications" and click the Add button.

3.  Enter your tenant's URL
and click "Add"
4.  Restart your browser and ChemDraw application and try again. If you are prompted with the following screen, click "Open ChemDraw". You can check the "always allow" option to avoid repeating this step.

For MS Edge:

1.  Go to the three dots in the upper right corner of your browser window.
2.  Select Settings > Cookies and site permissions and select Notifications
3.  Under Allow, click the Add button and add your tenant's URL.
4.  Restart your browser and try again.