For Administrators only.
Prior to this task:
✔ Request template must be created.
✔ Field must be added to a Request template.
*Required.
1️⃣ Signals Configuration ➡ select |
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2️⃣ System Objects ➡ select Tasks and Requests | |
3️⃣Tasks and Requests Settings pane ➡ select Request ➡ select Templates | |
4️⃣ Request Templates section ➡ select request template | |
5️⃣ Request template ➡ select |
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6️⃣ Fields ➡ select |
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7️⃣ Edit Request Field ➡ edit
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8️⃣ Edit Request Field ➡ select |
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Supporting Knowledge
Note: Any attribute changes made to a Request template will not affect existing Requests. They will only apply to newly created Requests.