Signals Synergy: Expired Signals One license needs to be active

This article explains the process of reactivating a Synergy License.

Solution

If there is a request to reactivate an expired Synergy license, all licenses in CSP must be active for the Synergy license to work.

Here is an example:

In the above screenshot, there are 3 licenses Signals One, Signals Synergy and Signals Synergy CRO. 

ALL the licenses must be active for the Synergy to be active. If you activate as an example the Signals Synergy license, the end users will have the message saying they don't have a valid license.