Description
Users who encounter performance issues may run benchmarks to review and compare their results with the ACD/Labs predefined test environment. The benchmark results may be used to locate the source of the performance issues.
Note the solution can be applied only by a user in ESMC that has application admin rights, similar to SPECTRUSDB_ADMIN, or by Spectrus DB admin.
Solution
- Navigate to Database > Tools > Run Benchmarks.
- Select the desired benchmarks to run from the list of benchmarks and click Run.
- In the View Benchmarks window, select the References Source that applies to your Spectrus DB server setup.
- Save your results as a .log file or .acdbr file and send to Technical Support.
- If you have previously obtained benchmarks and want to compare to the ACD/Labs test environment, navigate to Database > Tools > View Benchmarks. Select the References Source and click the triple bar (≡) icon to Load Benchmarks. Select a .acdbr file to load the benchmark results.
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