License Server: User assignment priorities (users, groups, “Other”)

Description
When a user starts the software managed by License Server, the system checks multiple locations to decide whether a license can be allocated. Understanding this priority order helps diagnose access issues when users cannot obtain licenses.

Solution

1. When a user attempts to run the software, License Server checks in the following order:
   • Users list:
     • If the user appears in the list and their entry is checked (enabled), a license is granted.
   • Groups and subgroups:
     • If the user is not found in the checked users list, License Server searches all active groups and subgroups (those selected in the Organize view).
     • If the user appears in at least one checked group, a license is granted.
     • Group membership is evaluated using logical OR: being in any allowed group is sufficient.
   • Other:
     • If the user is not explicitly allowed in either the users list or any active group, License Server may still grant a license based on the Other setting, depending on product and configuration.
2. To troubleshoot a user who cannot get a license:
   • Verify that the user is not listed as unchecked in the Users list.
   • Confirm that any groups the user belongs to are active (checked) and correctly synchronized from directory services.
   • Review the Other setting to see whether unknown users should be allowed or denied.
3. After adjusting user or group assignments, refresh or restart the License Server. Ask the end user to launch the software again.
4. Document your final configuration so that future user additions follow the intended assignment model (per-user, per-group, or a combination). Save the latest configuration file with Restrictions and Settings.