To add an administrator user to your tenant, please follow these steps.
1. As an System administrator user, go to "System Configuration".
2. Go to "Users" (Beside the key looking icon at the top of the screen).
3. If the user already exists, skip this step. If not, please add the user by clicking on "+User" green button and completing the required information.
4. Click on the user you want to make an administrator.
5. Go to "User Role" field and assign "System Admin".
6. Click on "Save Changes".
The user will be automatically added to the "Administrator" system group.
Note: When a tenant is created the 1st user is the system admin and that user is responsible of adding any new users or system admins to the tenant.
That person is also the primary contact, support is able to change the primary contact if the organization requires that change as this role duties are to manage the contract aspects of the tenant