Mathew, Jaimon
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Recent activity by Mathew, Jaimon-
ChemDraw: Installation fails due to Windows Installer running in background
Details:-Some users may experience repeated installation failures of ChemDraw on Windows 11, even when:They have administrator privileges, andAntivirus software has been disabled.Root CauseIn certa...
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Chem3D: Incorrect 3D model is generated in Chem3D 22.2x
In Chem3D v.22.x, 1H-indole (on the right as seen in the screenshot below) as well as other compounds/molecules, are displayed incorrectly when the 3D model is generated. In the case of 1H-indole, ...
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Customer Service: Can I unsubscribe from notification emails for ChemDraw, ChemOffice, Signals Notebook, and Spotfire hotfixes/updates
Unsubscribe from Product notifications related to hotfixes and updates. For example: There is no option to unsubscribe from these emails. If you have an account for the download center, you will i...
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ChemDraw: The Analysis Window in ChemDraw is not visible on any of the connected screens
If the Analysis Window in ChemDraw is not visible on any of your screens, you can try resetting its position by following these steps:Please do not use this process unless you are having the issue ...
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ChemDraw: Users can’t send ChemDraw files via their company's outlook email
Users can’t send ChemDraw files via their company's outlook email? ChemDraw files cannot be sent via company Outlook email directly, and need to be put in a zip file first. Additionally, ChemDraw f...
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How to transfer Spotfire Personal Subscription license from one computer to another?
Keywords: Spotfire, Personal subscription license, transfer Details: Simply follow the URL in the order fulfillment email if you have already activated the license. When you click the link, it s...
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Customer Service: How can a ChemDraw account administrator view the exact number of licenses currently in use
The ChemDraw account administrators can view the number of licenses currently in use by following the steps below. 1. Login to the download center portal: https://revvitysignals.flexnetoperations.c...
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Customer Service: "User already exists" error while adding new users to the download center portal.
The license admin is not able to add user/s to the download center portal. They keep getting the error that the user already exists. This is due to the fact that the user already has a trial accoun...
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ChemDraw for Excel: Disabled macros error when opening ChemDraw for excel file
I see the 'Disabled macros error' when opening ChemDraw for excel file. You can change macro settings in the Trust Center by following the steps here. 1. Click the File tab.2. Click Options.3. Clic...
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Customer Service: I am unable to sign up for a free trial. "You have already downloaded a trial" Error Message..
You are only able to request the free trial once. If you encounter the above error while applying for a free trial, and you have never requested a trial before, please try again using the Mozilla F...