Irina Oshchepkova
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Articles
Recent activity by Irina Oshchepkova-
License Server: Mixing Named User and Seat based licenses in one server
DescriptionLicense Server supports both Named User and Seat based licenses. However, mixing these license types for the same product name in a single server can lead to unintended behavior. Instead...
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License Server: “Forbidden key(s)” error appears during activation
DescriptionWhen activating licenses in License Server mode, a message indicating forbidden key(s) can appear. This usually happens after multiple failed or conflicting activation attempts (for exam...
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Installation: Installing Spectrus and Percepta Desktop Software in a Citrix Environment: General Guidelines
DescriptionOfficially, we do not support Citrix environments, but many of our customers have successfully deployed the software in Citrix setups.SolutionHere is the general guidance based on those ...
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Luminata: How to log user connections
DescriptionUser connection logs may be created by server hosts for operational or IT management purposes.SolutionRun ESMC as administrator and connect to database.Right-click on the database server...
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Luminata: Structure Display Options on Process Scheme
DescriptionThe data shown under the structures in process schemes can be customized to personal preference. Common examples of display options include compound name, chemical formula, formula weigh...
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Luminata: Managing Layouts and Tools displayed in the Navigation Panel
DescriptionThe displayed layouts and tools can be altered to personal preferences.SolutionIn the navigation panel, right-click on the white space under Layouts and click Show/Hide Section Items.Sel...
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Luminata: How to display Luminata layout
DescriptionFor some new users and those who upgrade to a newer version, opening Luminata may not display the Luminata layouts and tools.SolutionOpen Luminata and login to Remote database.Select the...
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Luminata: How to check performance
DescriptionUsers who encounter performance issues may run benchmarks to review and compare their results with the ACD/Labs predefined test environment. The benchmark results may be used to locate t...
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Luminata: Troubleshooting Database Connection Problems
DescriptionIf the user is experiencing issues with connecting to the Remote database, there are steps that can be taken by internal database administrator (DB admin) to resolve the problem before r...
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Luminata: Restoring access to Luminata when services fail on SDBES machine
DescriptionIf the SDBES (Spectrus DB Enterprise Server) machine has been rebooted (e.g. Windows Update for security), the ACDADIntegrationSvc service may need to be restarted.SolutionOn the SDBES m...