Irina Oshchepkova
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Articles
Recent activity by Irina Oshchepkova-
License Server: Clients fail to obtain license after server hostname or IP change
DescriptionAfter changing the license server machine’s hostname and/or IP address (for example due to IT migration or network reconfiguration), client applications can no longer obtain licenses. Us...
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License Server: Statistics – Anonymized vs full user names
DescriptionLicense Server can generate statistics CSV files that include usage information per user or machine. In many regions, data protection regulations (such as GDPR) restrict storing or distr...
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License Server: User assignment priorities (users, groups, “Other”)
DescriptionWhen a user starts the software managed by License Server, the system checks multiple locations to decide whether a license can be allocated. Understanding this priority order helps diag...
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License Server: Mixing Named User and Seat based licenses in one server
DescriptionLicense Server supports both Named User and Seat based licenses. However, mixing these license types for the same product name in a single server can lead to unintended behavior. Instead...
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License Server: “Forbidden key(s)” error appears during activation
DescriptionWhen activating licenses in License Server mode, a message indicating forbidden key(s) can appear. This usually happens after multiple failed or conflicting activation attempts (for exam...
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Installation: Installing Spectrus and Percepta Desktop Software in a Citrix Environment: General Guidelines
DescriptionOfficially, we do not support Citrix environments, but many of our customers have successfully deployed the software in Citrix setups.SolutionHere is the general guidance based on those ...
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Luminata: How to log user connections
DescriptionUser connection logs may be created by server hosts for operational or IT management purposes.SolutionRun ESMC as administrator and connect to database.Right-click on the database server...
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Luminata: Structure Display Options on Process Scheme
DescriptionThe data shown under the structures in process schemes can be customized to personal preference. Common examples of display options include compound name, chemical formula, formula weigh...
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Luminata: Managing Layouts and Tools displayed in the Navigation Panel
DescriptionThe displayed layouts and tools can be altered to personal preferences.SolutionIn the navigation panel, right-click on the white space under Layouts and click Show/Hide Section Items.Sel...
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Luminata: How to display Luminata layout
DescriptionFor some new users and those who upgrade to a newer version, opening Luminata may not display the Luminata layouts and tools.SolutionOpen Luminata and login to Remote database.Select the...