When clicking on any record, CBOE Registration may display the error message "The operation failed unexpectedly. An Error has occurred [5/3/2022 3:57:02 PM] while doing business operations.. More details can be found by an administrator in the server's Application Event Log"
Using the browser tools, the following exception can be found when receiving the response above:
Message : ORA-19202: Error occurred in XML processing
ORA-00600: internal error code, arguments: [17090], [], [], [], [], [], [], [], [], [], [], []
ORA-06512: at "SYS.DBMS_XMLGEN", line 7
Additionally, if you manually execute an Oracle Cartridge query you will receive the following error:
ORA-28576: lost RPC connection to external procedure agent
ORA-06512: at "CSCARTRIDGE.TOMOLFILE", line 1
ORA-06512: at "CSCARTRIDGE.CONVERTCDX", line 5
ORA-06512: at line 1
28576. 00000 - "lost RPC connection to external procedure agent"
*Cause: A fatal error occurred in either an RPC network connection,
the extproc agent, or the invoked 3GL after communication had
been established successfully.
*Action: First check the 3GL code you are invoking; the most likely
cause of this error is abnormal termination of the
invoked "C" routine. If this is not the case, check for
network problems. Correct the problem if you find it. If all
components appear to be normal but the problem persists, the
problem could be an internal logic error in the RPC transfer
code. Contact your customer support representative.
The issue is cause by Oracle bug 36551493 - ORA-28576: lost rpc connection to external procedure agent (Doc ID 36551493.8)
This issue requires Oracle database patch 36551493 to be applied on your database instance.
Performing an IISRESET might temporarily resolve the behavior but it will most likely return.
If you have any questions, please submit a support ticket to receive assistance.
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