E-Notebook: "The username has not been set up" error on logging in

Details:

Check whether the user account exists in your system or if it may have been deactivated. Please follow these troubleshooting steps:

1. Log in with E-notebook Administrator credentials
2. Navigate to the "Everyone" section, then select "User Group"
3. Search for the username
4. If the account is found but inactive, please reactivate the user account as shown in the attached screenshot

 
Once completed, please have the user attempt to log in again.