Ortega, Juan
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Articles
Recent activity by Ortega, Juan-
ChemDraw: How do I transfer my custom HELM monomers files to a new computer
How do I transfer my custom HELM monomers files to a new computer? If you customized your HELM Monomers Toolbar, and will transfer your license to a new computer, you can just replace the files on ...
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ChemDraw: How do I download and install ChemDraw on my Windows PC
If you have a Signals ChemDraw Subscription, please refer to the "Downloading and Installing ChemDraw Desktop Suite through the Signals Platform" section below1. On the Download Center, click the D...
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Customer Service: Authentication Error - Access Expired when trying to reset your Download Center password
If you requested to reset your password for the download center (https://revvitysignals.flexnetoperations.com), but wait too long to use it, you may receive the following error: If that is the cas...
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ChemDraw for Excel: Unable to open ChemDraw for Excel documents created with previous versions
After upgrading to the latest version of ChemDraw, you may get prompted with the following error after removing the previous version and while opening Excel documents created with an older version:...
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ChemDraw: Does changing my IP address affect my ChemDraw activation
Does changing my IP address affect my ChemDraw activation? Changing the IP address will not remove the license information. Sometimes a change on your network configuration (change from wired to w...
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ChemDraw for Excel: Structures are exported as images using the Copy as MS Word Table option
Structures are exported as images using the Copy as MS Word Table option. How do I make the editable structures?Solution:Once you create a new ChemOffice Worksheet, you can create a table by adding...
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ChemDraw: ChemDraw for Mac does not prompt to save new documents after upgrading the Mac Operating System
ChemDraw for Mac does not prompt to save new documents after upgrading the Mac Operating SystemNOTE: When the autosave feature is enabled in MacOS, the system will not prompt you to save your docum...
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ChemDraw for Excel: How do I use or enable the Search option in ChemDraw for Excel
How do I use or enable the Search option in ChemDraw for Excel?The ChemDraw for Excel option is only available if you have a ChemDraw Professional or ChemOffice license. You also need to use the C...
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Customer Service: Common Login Problems and Solutions
If you are experiencing problems or errors when logging in or creating an account when trying to download the software to reinstall or install it (for any of our products like ChemDraw, ChemOffice ...
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ChemDraw: ChemDraw or ChemOffice Activation and Downloads assistance
This article covers numerous different topics for users having problems when trying to activate or download ChemDraw (formerly ChemBioDraw) or ChemOffice. Topics include: Activation errors for fu...