Customer Service: Common Login Problems and Solutions

If you are experiencing problems or errors when logging in or creating an account when trying to download the software to reinstall or install it (for any of our products like ChemDraw, ChemOffice or TIBCO Spotfire), or if you are having issues logging in to Signals Notebook or Signals Research Suite, here are some common problems/solutions:

1.  Cannot access the Download Center and receive an error “Not able to initialize user. Please contact system administrator.”

2.  How do I login to the Download Center and find my ChemDraw activation code?

3.  How do I access my ChemDraw subscription?

4.  Error 400 - Bad Request when accessing the Download Center

5. Signals Notebook: I am getting an error message when trying to access my Signals Notebook tenant URL 'You need a License to access this application'

6. Login help for Signals ChemDraw and ChemDraw Trial

7. How should I log into the New Shop platform?

8. I'm getting a Single Sign-On error when attempting to login to the Shop

9. If I reset my password to log into the new online Shop, will this affect my access to the Download Center?

If your issue is not addressed in this knowledgebase article, use the "Contact Support" option on this page.