Irina Oshchepkova
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Articles
Recent activity by Irina Oshchepkova-
License Server: Return Borrowed button unavailable for borrowed licenses
DescriptionSome users may be unable to return borrowed licenses because the Return Borrowed button is unavailable or missing. This issue has been observed when an older client version connects to a...
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Empower Add-on: Export to .spectrus format from Results tab is failing
DescriptionUsers experienced failures when exporting Empower results to Spectrus Processor. When they select Cancel, an error message appears: “Unable to export CDF files from Empower database.”Sol...
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Spectrus JS: Database Server is not running or not reachable
DescriptionIf the page continues loading and does not finish opening, Spectrus JS may be unable to connect to the Database Server.SolutionCheck the Database Server status in Server Manager Console ...
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Spectrus JS: Processing Server is not running or is misconfigured, Bad Gateway error.
DescriptionIf you can sign in but still receive a Bad Gateway error, the issue may be related to the Processing Server.SolutionOpen your browser’s developer tools. The keyboard shortcut may vary de...
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Spectrus JS: Authentication Server is not running or not reachable, Bad Gateway error.
DescriptionA Bad Gateway error during sign-in may indicate that the Web Server cannot communicate with the Authentication Server.SolutionOpen your browser’s developer tools. The keyboard shortcut m...
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Spectrus JS: This site can’t be reached. Web Server is not available.
DescriptionIf the Spectrus JS page does not open at all, the Web Server may be stopped or unavailable.SolutionIf the page does not open, check whether the Spectrus JS Web Server is running.Start th...
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Spectrus JS: Overview and Architecture
Installation OverviewA typical Spectrus JS installation includes five servers, including the License Server. Understanding how these components interact can help you identify where a startup or log...
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Spectrus Processor/Manager JS: Authentication failure due to internal account issue
DescriptionUsers received authentication errors when attempting to log into SpectrusJS/ManagerJS. Investigation indicated invalid credentials and potential LDAP/Keycloak synchronization issues. The...
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Spectrus JS: Authentication failure due to internal account issue
DescriptionUsers could not log into Spectrus JS, receiving authentication errors. Investigation suggested credential or directory sync issues (e.g., LDAP/Keycloak) potentially related to changed se...
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pH Selection: Understanding inconsistencies between pKa and pKa+LogD models
DescriptionUsers observed that the pH Selection tool can suggest different stable pH ranges when switching between pKa-only and pKa+LogD models, leading to confusion over green/red zones and ionic ...