Mathew, Jaimon
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Recent activity by Mathew, Jaimon-
Customer Service: "User already exists" error while adding new users to the download center portal.
The license admin is not able to add user/s to the download center portal. They keep getting the error that the user already exists.This is due to the fact that the user already has a trial account...
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ChemDraw for Excel: Disabled macros error when opening ChemDraw for excel file
Updated: 07 October,2026I see the 'Disabled macros error' when opening ChemDraw for excel file.You can change macro settings in the Trust Center by following the steps here.1. Click the File tab.2....
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Customer Service: I am unable to sign up for a free trial. "You have already downloaded a trial" Error Message..
Updated: 01 October,2026Problem: A user receives the error "You have already downloaded a trial" when attempting to sign up for a ChemDraw free trial, even if they have never requested one before.I...
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ChemDraw: Error, "ChemDraw.exe - Bad Image" when installing ChemDraw on my Windows PC recently upgraded
While installing ChemDraw on a recently upgraded Windows 11 OS, the following error appears."ChemDraw.exe - Bad Image" Please note that this is not a ChemDraw-specific error. Bad Image error’s is a...
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Customer Service: My Institution does not appear on ChemDraw site subscription gallery
Updated: 25 September, 2026Problem: Your institution's name does not appear in the Revvity Signals ChemDraw Subscription Gallery when trying to access your academic site subscription.Solution: Plea...
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Signals Notebook: I do not see my Signals Notebook Standard Edition order in the download center portal.
Signals Notebook Standard Edition orders are fulfilled through a different platform and not through the Flexera download center portal. So, these types of orders are not listed on your download cen...
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ChemDraw: When applying the hotkeys for increasing the bond length, some ChemDraw structures have disproportionate bond length.
When applying the hotkeys for increasing the bond length, some ChemDraw structures have disproportionate bond length.Solution:The “0” hotkey over a secondary carbon gives a “long” carbon bond. This...
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ChemDraw: While installing/Activating Chemdraw/ChemOffice I get the error, "The application was unable to start correctly (0xc000007b)"
Updated: 01 October,2026While installing/activating ChemDraw, the following error pops up, "Application was unable to start correctly (0xc000007b)". Solution: Uninstall and then re-install ChemDraw...
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ChemDraw: ChemDraw or ChemOffice License agreement button is not clickable
Updated: 03 October,2026During the ChemDraw or ChemOffice installation in Windows, the agree button is grayed out in the license agreement page.Solution:The first step is to make sure that you scro...
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Customer Service: My ChemDraw/ChemOffice license is about to expire. How do I renew
Updated: 01 October,2026How do I renew my ChemDraw license?If you are the site license administrator for your institution, contact your Revvity Signals account manager directly.If you are a user, y...