Description
In the web application, operation dialogs such as Maintain Temperature did not display editable parameter fields (for example, Value and Range). Investigation determined that the environment was using KAT_Operations records exported from a different SDBES version than the one used by the installed application. This version mismatch resulted in parameter metadata incompatibility, preventing the fields from being displayed correctly.
The issue was resolved by uploading a KAT_Operations record set that matched the installed SDBES/application version. After the correct record set was applied, the parameter fields became visible and functioned as expected.
Although locale settings and service versions were reviewed during troubleshooting, they were not identified as contributing factors in this case.
Solution
This issue is typically caused by a version mismatch between the KAT_Operations record set and the installed SDBES/application version.
To resolve the issue:
- Verify the installed SDBES/application version in the target environment.
- Review the source of the existing KAT_Operations records and confirm they were exported from the same application/SDBES version.
- Export the KAT_Operations record set from an environment running the same major and minor build as the target environment.
- Import or upload the version-matched KAT_Operations record set to the target environment.
- Restart any relevant services, if required by your deployment procedures.
- Reopen the web application and add an operation (for example, Maintain Temperature).
- Verify that the Value and Range parameter fields are displayed, editable, and that changes can be saved successfully.
Note: You may optionally verify that the system locale is set to en-US to avoid potential decimal parsing issues. However, the primary resolution is to ensure that the KAT_Operations record set matches the installed SDBES/application version.
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