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Katalyst: Locations and Instructions for Log Files

Dzmitry Shostka
  • Updated

Description

The following log files can be reviewed during general troubleshooting activities. They may provide valuable information about system operations, errors, warnings, configuration issues, and other events that can assist in identifying root causes and resolving problems efficiently.

Log paths may differ based on installation configuration.

ComponentLog / FileDefault Location
Katalyst Web Serverall files<Tomcat_installation_directory>\logs\Katalyst\
Spectrus DB Server

cbookserver_errors.log

cbookreindexer_errors.log

cbookserver_scripts.log

bug_reports\

<Spectrus_DB_Server_installation_directory>\SPECTRUSDB.SRV\
Automation Server (AS)smrobot.log / AS_log.logE:\<ACD or AS_Scripts>\Katalyst_Arcus\Katalyst_<name>\logs\
or <Automation_Server_installation_directory>\SMROBOT.SRV\
CommonLogsE:\ACD\FileShare\CommonLogs\
HealthChecker logsE:\ACD\FileShare\HealthChecker\

Solution

Please collect all log files and documents listed below, compress them into one or more archive files (.zip), and submit them to Support for review and troubleshooting.
  • Spectrus DB Server — bug_reports\: Collect the entire folder or the most recent files.
  • Automation Server — smrobot.log / AS_log.log: Collect the file. The filename and path may differ — check ASWIZ or the AS configuration file for the exact path.
  • Automation Server — CommonLogs: Collect all subfolders named by date (e.g., 20260330) for the last 14 days. Confirm path in config.ini if not found.
  • Automation Server — HealthChecker logs: Collect the entire folder or the most recent files. Confirm path in config.ini if not found.
    • Automation Server —config.ini file (typically located in E:\ACD\Katalyst_Arcus\Katalyst_base\ini\ or E:\AS_scripts\Katalyst_Arcus\Katalyst_base\ini\)
  • Additional Components: Depending on the issue under investigation, logs from additional components may be required and will be requested through the support ticket.

 

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