Irina Oshchepkova
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Articles
Recent activity by Irina Oshchepkova-
AutoChrom: Supported CDS Configuration and Requirements
DescriptionUsers often need to know which Chromatography Data System (CDS) versions and configuration work with AutoChrom Online.For details, please refer to Automated (QbD) Method Development Soft...
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ChromGenius: Molecules with No Estimated tR Values
DescriptionWhen running Estimate Prediction Accuracy in ChromGenius, some molecules may appear in gray, with no estimated retention time (tR) values. This indicates that the software was unable to ...
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Spectrus: Column Selection, Column Comparison, and LC Method Transfer Assistant are missing from the Tools menu.
DescriptionQbD tools are not accessible from Tools menu in Spectrus Processor LC Method Transfer Assistant LC Columns Comparison LC Columns Selection After installation, users do not see these QbD ...
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Empower Add-on: Interface Registration Issue
DescriptionWhen launching the Addon from the Application menu within Empower, the ‘Interface is not registered’ error appears. Registration of the required interfaces may have been disrupted, often...
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Spectrus: Cannot import Agilent 6000 and Bruker Compass data in *.D format
DescriptionThis article will teach you how to set up the required libraries and options to ensure the Agilent LCMS 6000 and Bruker CompassXtract import filters work properly.SolutionEnsure that .NE...
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Activation: Automatic activation fails behind corporate proxy or in offline network
DescriptionOnline (automatic) activation may fail on machines that are behind a strict corporate proxy or do not have direct Internet access. In these cases, users typically see a timeout or a gene...
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Activation: ‘Cannot unpack response’ message during manual activation
DescriptionWhen attempting manual activation, the user receives a “cannot unpack response” error.SolutionA common issue is that Registration keys are mistakenly used to activate the software. These...
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Installation: Silent deployment fails due to missing prerequisites or incorrect transform
DescriptionIT attempts to deploy desktop applications via silent or unattended installation (MSI/EXE with command‑line switches), but installations fail without clear GUI errors. Log files may show...
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License Server: Client cannot return (check in) borrowed license
DescriptionA user has borrowed a license from the License Server to use offline (e.g., for travel), but later cannot return the license. The “Return” or “Check‑in” function fails, typically because...
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License Server: Service fails to start after Windows update due to blocked port or service account change
DescriptionAfter a major Windows update or security hardening change on the license server machine, the License Server service no longer starts. The Windows Services panel may show “Starting…” then...