Katalyst: Inconsistent program behavior between different web browsers

Description

• Users notice that certain Katalyst features behave differently across browsers (e.g., Chrome vs Edge vs Firefox):
  • Layout or plate visualizations look different.
  • Buttons or dialogs sometimes fail to respond in one browser.
• Other users, using a different browser, do not see the same issues.

Solution

• Confirm supported browsers and versions for your Katalyst release:
  • Use only browsers and versions listed as supported for the installed version.
• Basic client troubleshooting:
  • Clear browser cache and cookies for the Katalyst site.
  • Disable problematic extensions or plugins that may interfere (e.g., aggressive content blockers).
  • Test in a private/incognito window.
• Compare behavior:
  • Attempt the same workflow in two supported browsers with a fresh profile.
  • If an issue is reproducible in one but not the other, capture screenshots and browser console logs.
• If a browser‑specific defect is confirmed:
  • Notify Technical Support of the issue and potential bug.
  • Use the more stable browser as the standard for critical tasks until a fix is available.
  • Provide examples and logs to support so UI compatibility can be improved in future releases.