Katalyst: Sequence file generation request stuck

Description
A sequence file generation request may remain stuck for more than 15 minutes or fail to complete. This typically occurs when the Automation Server is not running, when errors appear in the Automation Server Scripts logs, or when the sequence generation process is interrupted, leaving inconsistent status records in MongoDB (experiment_status).

Solution

• Confirm all components are connected from web app (Show User Menu → About).
• Refresh the Katalyst web page:
  • Perform a page refresh. If the request is still stuck, continue with the steps below.
• Verify the Automation Server is running:
  • On the Details tab in Windows Task Manager, ensure that SMROBOT.EXE has a Running status.
  • Start the Automation Server if necessary.
• Review Automation Server log files:
  • Navigate to the Common Logs folder.
  • The location is defined in CONFIG.INI under:
    • CommonLogsDir
  • In the dated subfolder, locate files beginning with:
    • mainSequenceProcess.fsbin…
  • Check whether a file exists for the current experiment and review it for processing errors.
• The Sequence File generation was interrupted for some reason:
  • Using the Robo 3T tool, find the relevant document in the experiment_status collection under processed_data:
    • db.getCollection('experiment_status').find({exp_kat_id:"..."})
    • where exp_kat_id is the ID of the current experiment.
  • Check the status field:
    • If it has a Failed status, collect log files and contact Customer Support Department.
    • If it has an In Process status, follow the instructions:
      1. Copy the value of the action_id field.
      2. In the KAT_Project record set (SpectrusDB client), perform the search with the following query:
         • Data Name(s) – Action Id
         • Condition – Exact
         • Value – copied action_id value
      3. On the Record Tree subwindow, click the child node of the highlighted node, and then, in the User Data subwindow, remove the value of the attachment_id user data field.
      4. Using Mongo Compass, from the experiment_status collection delete the related document.
      5. Load the experiment in the web application and request the Sequence File generation again.