Katalyst:  Katalyst down after VM restart due to lost Spectrus DB Enterprise license activation

Description

• After a VM restart of the Spectrus DB Enterprise (SDBES) server used by Katalyst, users report that Katalyst is down or cannot access data.
• License validation for SDBES fails with an error similar to:
  Activation server reports: "There are no license keys in request."
• Previously activated license keys appear “lost” or deactivated.

Solution

• On the SDBES/License Server host:
  • Launch the License Manager.
  • Check whether required SDBES and Katalyst‑related license IDs are still activated.
• If licenses are not active:
  • Re‑activate the license keys using the original activation details (license file or credentials).
  • Confirm license status shows “Activated” for all necessary components.
• Investigate why activation was lost after restart:
  • Ensure the license storage location (e.g., local filesystem, registry, or shared config path) is persistent and not reset by VM rollback/snapshot operations.
  • Coordinate with infrastructure teams to avoid reverting to snapshots taken before activation.
• After re‑activation:
  • Restart Spectrus DB Enterprise services.
  • Confirm Katalyst can connect and that users can open experiments and upload data.
• Document:
  • The relationship between Katalyst availability and SDBES license activation.
  • Recommended procedures after VM maintenance or restore operations.