Description
- A user in Katalyst receives a server‑side error when performing an operation, with a stack trace like:
com.acdlabs.spectrus_portal_common.shared.exceptions.BaseServerException: invalid_grant: Token is not active - The UI shows a generic “Error occurred on server side when performing rpc action. Please refer stack trace to your admin.”
Solution
- This error indicates that the OAuth or authentication token used by the Katalyst server for a downstream service (e.g., identity provider, external API) is no longer valid or active.
- Steps to resolve:
- Verify the configured identity provider / OAuth server settings:
- Client ID and secret.
- Token endpoint and scopes.
- Check token lifetime and refresh configuration:
- Ensure refresh tokens are obtained and used correctly.
- Confirm the application can renew tokens before they expire.
- Re‑authenticate or re‑authorize the Katalyst application with the identity provider if a consent or configuration change invalidated tokens.
- Verify the configured identity provider / OAuth server settings:
- After correcting token handling:
- Restart the Katalyst application if required.
- Have the user log out and log in again, then repeat the action that previously failed.
- If using an enterprise SSO/IdP, coordinate with identity/security teams to:
- Confirm token policies.
- Whitelist the Katalyst client application as needed.
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