Katalyst: User cannot log into Katalyst development environment after logging into production

Title
User loses access to Katalyst development environment after logging into production

Description

• A user can log into the Katalyst production environment successfully.
• After logging into production, they are unable to access the associated development environment they previously used (e.g., for training content).
• The request is to regain access to the lower environment while still using production.

Solution

• Check license activation and user assignment for the development environment:
  • Confirm that Katalyst and Spectrus DB licenses in dev are still active and not restricted to a smaller user pool.
  • Ensure the user’s account or group is still mapped to dev‑environment roles.
• Confirm that SSO/identity or local authentication supports:
  • Logging into multiple environments (dev vs prod) under the same user identity, or
  • Separate technical user(s) for dev/testing if required by policy.
• If the issue is license‑related:
  • Reactivate or adjust dev environment licenses to allow the required user.
• If the issue is purely access control:
  • Update group membership or role assignments in dev.
• After changes, ask the user to:
  • Log out of all Katalyst sessions.
  • Access the dev environment URL directly and log in again.