Katalyst: User cannot see certain experiments due to missing role or group assignment

Description

• A user logs into Katalyst successfully and can see some experiments, but:
  • Certain experiments or projects do not appear in their list.
  • Other users (e.g., administrators) can see those experiments.
• There is no error message; the experiments simply do not show up for the affected user.

Solution

• Check user’s roles and group memberships in Katalyst (and, if applicable, in the external identity system/LDAP):
  • Confirm that the user belongs to the groups that are allowed to access the project or experiment category.
  • If Katalyst uses project‑ or space‑level permissions, ensure the user is included.
• Verify any experiment‑level security:
  • Some environments restrict individual experiments to specific teams or roles.
  • Look for ACLs or security flags on the missing experiments.
• Remediate by:
  • Adding the user to the appropriate group(s) or role(s).
  • Adjusting project/experiment permissions to reflect desired access policies.
• After changes:
  • Ask the user to log out and log in again, then refresh experiment lists.
  • Confirm they can see and open the previously hidden experiments.