Common Login Problems and Solutions

If you are experiencing problems or errors when logging in or creating an account when trying to download the software to reinstall or install it (for any of our products like ChemDraw, ChemOffice or TIBCO Spotfire), or if you are having issues logging in to Signals Notebook or Signals Research Suite, here are some common problems/solutions:

1.  Cannot access the Download Center and receive an error “Not able to initialize user. Please contact system administrator.”

2.  How do I login to the Download Center and find my ChemDraw activation code?

3.  How do I access my ChemDraw subscription?

4.  Error 400 - Bad Request when accessing the Download Center

If your issue is not addressed in this knowledgebase article, use the link below to "Contact Support". 

5. Signals Notebook: I am getting an error message when trying to access my Signals Notebook tenant URL 'You need a License to access this application'